Almost all Samsung repairs are completed within 60 minutes if you bring them into one of our locations in New York City. You're welcome to wait for your repair, or drop it off and come back and pick it up later. If you mail your device in, we'll have it fixed and mailed out next business day.We'll guarantee your repair for 6 months. If a part is defective or malfunctioning, we'll replace it for free. This guarantee does NOT include accidental damage (dropped device again, water damage).